Frequently Asked Questions
General FAQs
1. What is My Student House?
My Student House is a South African-based student accommodation brand offering safe, modern housing to students while supporting property owners and investors with full-service management and investment guidance.
2. Where are your student properties located?
We have NSFAS-accredited properties in key student cities, including Cape Town, Potchefstroom, Bloemfontein, PE, Johannesburg, and surrounding university hubs. Each location is vetted for proximity to campuses, transport, and amenities.
3. Who can use My Student House services?
We support students seeking safe, affordable accommodation; parents looking for peace of mind; property investors entering the student housing market; and landlords who want professional property management.
4. What is NSFAS accreditation, and why does it matter?
NSFAS accreditation ensures a property meets safety, hygiene, and infrastructure standards for student living. It’s essential to receive NSFAS-funded tenants and be competitive in the market.
5. How do I get in touch with your team?
You can contact us via our contact page or email us directly at getinfo@mystudenthouse.co.za. We’re happy to help students, parents, and investors.
For Students & Parents
1. What makes My Student House different from regular student accommodation?
We offer fully managed, NSFAS-accredited housing with a focus on safety, cleanliness, Wi-Fi access, and a supportive living environment. Our goal is to help students thrive, not just live.
2. How do I apply for a room?
Simply visit our website, view the available properties, and submit your application online. A team member will then contact you to guide you through the process.
3. What if I have maintenance issues?
We provide dedicated support for all maintenance requests. Tenants can log an issue, and our maintenance team will respond swiftly to resolve it.
4. Are the rooms fully furnished?
Yes. All our rooms come furnished with essentials like a bed, study desk and chair, study lamp, pin board, chair, wardrobe, and curtains. Common areas (kitchens and bathrooms) are also equipped with all necessary appliances.
5. Are your accommodations NSFAS-accredited?
Yes, many of our properties are NSFAS-accredited, meaning you can use your NSFAS funding to cover your rent, as long as you meet the funding requirements.
6. How close are your properties to campus?
Our properties are located in key student areas and within walking or easy commuting distance to universities, colleges, and public transport.
7. Can I choose who I share with?
If you’re applying with a friend, let us know in advance, and we’ll do our best to place you in the same property or even the same room (if applicable).
8. What does rent include?
Rent typically covers furniture, water, electricity (with limits), Wi-Fi, and maintenance. Details may vary by property, but we always aim to keep costs transparent.
9. Is there Wi-Fi at all properties?
Yes! All My Student House properties include free Wi-Fi so you can study, stream, and stay connected.
10. Is it safe?
Student safety is our top priority. Our properties are in secure areas and include features such as burglar bars, gated access, and regular maintenance checks.
11. Who can I contact if I need help during my stay?
Our friendly support team is always available to assist with housing issues, safety concerns, or general queries. Once you move in, you’ll have direct contact.
12. What if I need to leave before the lease ends?
We understand life happens. Contact us as soon as possible so we can assist. Depending on your lease agreement, early cancellations may require notice or a cancellation fee.
For Property Owners
1. How can I list my property with My Student House?
We make it easy. Contact us through our site or email us directly. We’ll assess your property, help you meet NSFAS accreditation standards if needed, and onboard you onto our management system.
2. What services do you offer for property owners?
We offer full-service property management, including tenant sourcing, rent collection, maintenance coordination, NSFAS accreditation support, inspections, reporting, and more, so you can earn income without the admin.
3. What if my property isn’t NSFAS-accredited yet?
No problem. We provide step-by-step guidance to help you meet NSFAS requirements, including what upgrades are needed, which documents to submit, and how to stay compliant long-term.
4. Do you only work with NSFAS-funded properties?
No. Due to demand, we specialise in NSFAS-compliant housing but also manage non-accredited properties in student-rich areas. We’ll advise on the best strategy for your specific property.
5. How do you ensure my property is well-maintained?
Our team conducts regular inspections, coordinates repairs through trusted service providers, and responds quickly to tenant-reported issues. We treat your property like it’s our own.
6. Will I be updated on what’s happening with my property?
Yes. We provide transparent monthly reporting, income tracking, and updates on maintenance, tenant changes, and compliance matters so you’re never in the dark.
7. How much does your property management service cost?
Our fees are competitive and tailored to your property’s size, location, and service needs. We’ll provide a clear quote upfront with no hidden costs.
8. I live in a different city, can you still manage my property?
Yes! Many of our clients are remote landlords. Our local teams on the ground ensure everything runs smoothly, even if you’re managing your investment from another province or country.
For Investors
1. Is student accommodation a good investment?
Yes. With high demand in university towns, consistent rental income, and the backing of NSFAS for qualifying properties, student accommodation offers reliable returns and long-term growth.
2. How can I start investing in student accommodation?
Start by downloading our free ebook or contact us for a consultation. We help new and seasoned investors find, finance, and manage high-yield properties.
3. What type of support do you offer investors?
From sourcing student-ready properties to guiding you through financing and scaling, we offer complete support, including property evaluation, tenant management, and strategic insights.
4. Why invest in student accommodation in South Africa?
Student accommodation offers a unique combination of high demand, stable rental income, and long-term growth potential, especially in university hubs where demand outpaces supply. Schemes like NSFAS support occupancy, making it more predictable.
5. Can I invest if I’m new to property or don’t live near a student town?
Yes! Many of our investors are first-time buyers or live elsewhere. Our full-service model means we handle the day-to-day management so you can earn passively, no matter where you’re based.
6. Do you help investors become NSFAS accredited?
Yes. We provide guidance, checklists, and webinars to help you understand and meet all the requirements, from room sizes and furnishings to compliance documents and safety protocols.
7. Can you help me find a property to invest in?
Absolutely. Our team has market insights into student hubs across South Africa. Whether you’re looking for a fix-and-flip or a turnkey rental property, we’ll match you with the right opportunity.
8. Once I’ve invested, what does your management include?
We take care of tenant sourcing, rental collection, maintenance coordination, inspections, reporting, and compliance tracking. Our goal is to make your investment as hands-off as possible.
9. How do I learn more before committing?
Start with our free resource: Creating Wealth with Student Accommodation in South Africa by our CEO, Retha van Rooyen. Or get in touch with our team for a one-on-one discussion.